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If the information I've provided was helpful. HP contact options display on the screen. On the HP Customer Support - Contact page, scroll down, and then fill out the contact form. To find a phone number for HP Support in your location, follow these steps:Ĭlick Contact HP Support in the Help Center area of your HP Instant Ink account page. On your HP Instant Ink account page, click Chat at the top of the page to open a chat with HP support.įigure : Clicking Chat at the top of the account page

If you try again later, and the printer status is still Offline, contact HP Support. If the printer is connected to the Internet, but the printer status on your Instant Ink account page continues to display Offline after clicking the refresh icon, wait and try again later. Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.įigure : Clicking the refresh icon and making sure the printer is online Once your printer is connected to the Internet with an active connection, go to /signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.Īt the top of the Status area on your HP Instant Ink account page, click the refresh icon. If a No Wireless or Connection Error message displays on the computer or the printer, go to the Wireless printing center (in English) to learn how to troubleshoot problems with your wireless network or Internet connection. To address this message and make sure you receive replacement ink cartridges on time, connect your printer to the Internet, and then verify the connection status on your HP Instant Ink account page.ĭepending on where the error message displays, touch or press OK on the printer control panel, or click OK on the computer.